Happily If its remote lol. I'm near Birmingham.
Got an interview next week for 1st/2nd line support.
@Skyline @Karl
Can anybody advise somewhere to learn the basics of the following so I'm prepared,
Microsoft Active Directory
- Exchange
- Basic networking (TCP/IP, ping, tracert etc)
Also got an interview for prison officer if the above goes down the pan. Though I'd much prefer IT due to progression and rises in the salary
Google is going to be your best bet.
Just watch a few videos of basic learning in those areas.
Active Directory is easy enough for basic tasks - Add user, disable user, add user to security groups etc.
It's basically one big directory that allows you to manage users and control who can access what.
Exchange is basically an email server.
It's where all emails are stored, distributed, configured etc.
Create mailboxes, disable mailboxes, manage things such as distribution lists etc etc
Basic Networking - Google things like "Ping test"
"Trace route"
TCP/IP
DNS
DHCP
For example:
Ping - Ping a destination (Open command prompt - enter ping google.co.uk). You will see it returns an IP Address.
google.co.uk - This is the DNS
The IP you get back from the ping, is the IP Address assigned to this DNS
Seriously, if you are really interested and keen I recommend scouring the internet for Beginner IT Training. There must be loads of free content out there. A lot may go way over your head, but if you can start learning some of the basics it will really help you.
Get in touch with recruitment companies local to you that specialise in IT Recruitment. Explain your situation, that you are eager to learn and advance in the field. They will then try find something that suits you. They will also explain to the company that you are new but eager to progress etc. Saves you wasting your time on companies that are looking for someone with experience already.
P.S. I have worked in IT for 12 years.
I have managed service teams, done 1st line, 2nd line, 3rd line.
I have zero qualifications.
Experience trumps qualifications.
Getting a qualification is easy, getting the experience is difficult.